The Sun National Bank Center has recently adopted the Global Spectrum customer service program called "How you Doin". Whenever you encounter a Sun National Bank Center employee they will greet you with a friendly greeting and a big smile. It's all part of the company's new customer service philosophy.
"Our new approach begins with a simple question, 'How You Doin,' but it's more than that. It's all about treating our customers the way they want to be treated by going above and beyond the norm. We want to ensure our customers are getting the most out of their experience at Sun National Bank Center," said Global Spectrum's Troy Flynn, Assistant General Manager of Sun National Bank Center.
Global Spectrum's customer service philosophy, a company-wide initiative which began at the company's flagship arena, Wachovia Center, encourages all of its employees to engage in conversation with customers to not only assist them and make their experience more enjoyable, but for the company to also gauge its performance.
How You Doin?
The Sun National Bank Center will reward its employees who excel in this new customer service initiative with prizes and rewards. This recognition of employee excellence can come from both customers and other employees.
Fans are encouraged to participate in the rewards program by nominating an employee who exemplifies the new customer service philosophy. Fans can nominate an employee for recognition by visiting Guest Services located at the Box Office near section 109 during an event and nominating the employee.
As part of the campaign all employees will wear How You Doin! buttons and use the phrase every time a new customer approaches. The program extends to all full-time and part-time employees.
If you have suggestions on how we can make your experience more enjoyable, or would like to nominate an employee who demonstrated the How You Doin? philosophy, please click here to send us an email.